Virtual Call Center
Flexible Schedules Online
​Virtual Agents must be at least 18 and authorized to work in the USA. We are not accepting applications from agents who live in NY, MD, CA, WI, OR, MA, and CT.
CTZB2C VIRTUAL CALL CENTER
Contact us today!
WORK AT HOME
Arise Partner
​Provide customer service work from home and have control over your income. Thousands of people use the Arise® Platform to connect to well-known brands.
We Provide Excellence In Customer Service
Commitment to Excellence.
CTZB2C Virtual Call Center is a virtual call center offering customer service contracts to contractors who want to work at home and earn extra revenue. We do not partner with contractors who live in the following states
MD, CA, NY, WI, CT, OR, MA
All applicants must be at least 18 years of age.
SERVICES
Customer Service
PHONE SUPPORT
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EMAIL SUPPORT
CHAT SUPPORT
CLIENTS WE SERVE
CRUISE LINES
Here is the scope of services and tasks one can expect to handle on a daily basis for the Carnival Customer Service Program:
Inbound calls for assistance with bookings from client’s customers and client’s travel agent partners.
Possible outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes.
Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.
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RETAIL
Servicing the Leading Luxury Retailer opportunity includes:
Responding to customer inquiries related to the online catalog ordering
Assisting customers with order-related issues to resolve issues and ensure orders are successfully submitted
Responding to customer inquiries related to item sizing, color, material, dimensions, warranties, and shipping
ROADSIDE ASSISTANCE
Here is the scope of services and the kinds of tasks one can expect to handle on a daily basis – in both English and Spanish:
Client Customer Calls:
24/7 servicing of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives.
Possible outbound calls in English or Spanish to the client, client’s customers and/or client account representatives for status and clarification purposes.
Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.
Service Provider Calls:
Outbound coordination to client’s independent service providers (such as tow trucks).
Possible follow up calls to independent service providers for clarification and/or additional calls for secondary services.
Possible translation calls from Spanish to English for secondary services
REQUIREMENTS
COMPUTER
DUAL MONITOR
(VARIES BY CLIENT)
HEADSET WITH A MICROPHONE
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A laptop or desktop is required to work from home. A 17" monitor or larger is recommended. Laptops must be hardwired using an Ethernet cord. All computers must meet Arise's standard system requirements.
Laptops without an Ethernet port and all-in-one computers are not compatible with some clients.
Some clients may require a dual-monitor setup. The recommended monitors are as follows: 1920 x 1080 (Full HD or 1080P)
A noise-canceling headset with USB and mic will be required during certification. Clients that do not require a landline phone service will use VoIP instead. Logitech, Plantronics, Microsoft, or similar brands are recommended. Suggestions:
• Plantronics PLNAUDIO478 USB
• Logitech USB H570e
• Jabra UC VOICE 150
FAQS
WHO IS ARISE VIRTUAL SOLUTIONS?
Arise is our partner who handles the grunt work. They hit the pavement in search of large corporations (Fortune 20 to Fortune 500) that would like to outsource their customer service, sales, or technical support positions for you to service. Arise has been in business since 1994, is accredited, and is rated A+ by the Better Business Bureau. Arise has been featured on many major news networks including CNN, Good Morning America, Fox News, and many more. They are also a part of Michelle Obama's Joining Forces initiative, which is working to bring 100,000 jobs to veterans in need. If you want to be part of something bigger than yourself, be a part of Arise.
I PREVIOUSLY SET UP AN ACCOUNT BUT NOW I CAN'T LOG IN TO THE ARISE PORTAL AT PORTAL.ARISE.COM
If you have not logged onto the portal in a while, your account may have gone inactive or you may have forgotten your username. In either case, please email registration@registration.arise.com to have your account reset or reactivated. Be sure to include your name email, address and phone number on your profile.
WHAT DOES THE WORK INVOLVE?
This is not telemarketing there is NO cold calling involved. You would handle INBOUND calls only that have been routed from the client's phone systems to your phone at your house. You will have the option to work in billing, sales or the tech department. You have the choice and pick the clients you would like to service. You will answer the call and service the customer while you are logged into the clients proprietary software on your computer. You will need a plain old telephone line (no voicemail or call waiting) and high-speed internet. You will work with the customer to resolve any concerns and provide them the information they need, then move on to the next call.
WHAT INDUSTRIES AND CLIENTS WILL I SERVICE?
Our contracted companies include e-Commerce, Technology, Retail, Telecommunications, Travel and Hospitality, Financial Services, Utilities, Healthcare, and Automotive. Also, there are many top brands that consumers interact with on a daily basis.
DO I HAVE TO BE A US CITIZEN OR AND LIVE IN THE UNITED STATES?
You must be authorized to work in the United States
DO I GET PAID FOR TRAINING?
You will start earning revenue in training class when taking live practice calls. This is typically the second week of training. Once you have successfully completed training, you will start selecting your full schedule.
ABOUT US
CTZB2C Virtual Call center
Make today your Bridge 2 Change and work from home! Our excellent team of work at home professionals are located across the U.S. Our team of professionals support many fortune 500 companies. Working from home has given our work at home professionals flexibility to be with family, travel or even to help with retirement. Join us now and enjoy your Bridge 2 Change and freedom!
